Accenture Interactive. Technology Home. Application Services. Artificial Intelligence. Operations Home. See all 3 formats and editions Hide other formats and editions. This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as well as the creation and delivery.
Van Mieghem and Allon have done a masterful job of covering the important issues in operations strategy in a structured and engaging manner. This book introduces each topic in a separate chapter with a current example from a well-known company or industry, and wraps up each chapter with a more detailed case study after reviewing the relevant. Throughout this book, value will thus be our yardstick and our guide to assess and improve operations strategy.
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service. Operations Strategy provides a unifying framework for analyzing strategic issues in manufacturing and service operations.
Students analyze the relationships between manufacturing and service companies and their suppliers, customers, and competitors.
The course covers strategic decisions in technology, facilities, vertical integration, human resources, and other. Operations Strategy bridges the gap between the strategic plan directed by executives and the emergent strategy that occurs through the many decisions of managers and employees. The goal of operations strategy is to optimize operations' resources to.
Operations is one amongst many functions that need to be aligned with business strategy and pull in the same strategic direction. Deriving an operations strategy from a business strategy will not be a straightforward planning activity. During the translation from business to operations strategy, all the ambiguities and conflicts that are buried.
Designed for courses in service management, service operations management, or operations management. Get this from a library. Service Management. Operations, Strategy, Information Technology.
This note summarizes how the Operations Strategy Module in the Operations Management course can help students understand that managers can create a significant competitive advantage through strategic choices regarding a firm's development and deployment of new-process technologies, design and implementation of information-based coordination systems.
Description Operations Strategy, 6th Edition, by Slack and Lewis, builds on concepts from strategic management, operations management, marketing and HRM. The text encourages a thorough understanding of operations strategy, exploring key activities, decisions and processes adopted by a broad range of organisations in different sectors, making it the ideal text for MBA. Operations Management. Robert H. Last edited by Zurr. Operations, strategy, and technology.
Operations, strategy, and technology pursuing the competitive edge by Want to read 28 Currently reading Published by Wiley in Hoboken, NJ. O64 The Physical Object Pagination xxi, p. Share this book. Women Make Movies Still Have Questions? Contact your Rep s. With the McGraw Hill eBook, students can access their digital textbook on the web or go offline via the ReadAnywhere app for phones or tablets.
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Pricing subject to change at any time. James Fitzsimmons received a B. His research in the area of emergency ambulance location won the Stan Hardy Award in for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company.
He served in the U. Air Force as an officer in charge of base construction projects. Reduce course material costs for your students while still providing full access to everything they need to be successful.
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After completing your transaction, you can access your course using the section url supplied by your instructor. Skip to main content x Sign In. Based on the research and consulting experiences of the authors, the text is organized in four parts: Part One: Understanding Services provides the historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations details topics such as managing capacity, demand and waiting lines, and service supply relationships; and Part Four: Quantitative Models for Service Management addresses forecasting and managing service inventory.
Each chapter emphasizes the theme of managing services for competitive advantage, which provides a focus for each management topic. The ninth edition maintains the engaging literary style of the prior editions, and makes extensive use of examples. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. To motivate the reader, a vignette of a well-known company starts each chapter, illustrating the strategic nature of the topic to be covered.
Each chapter also has a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. The stages of building a service blueprint are further illustrated by visiting a San Francisco Giants baseball game. It gives students mobile freedom to access their ebook anywhere, even offline, on their smartphone or tablet.
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